1How payments work
Projects are paid in two parts: 50% upfront to start the project and 50% before final handover or launch, after you have reviewed and approved the work. Fixed-price packages bought through our online checkout are charged at the price shown when you buy.
This policy covers websites, mobile apps, custom PHP/API work, maintenance plans and SEO services, paid through our online checkout (Paddle), bank transfer, JazzCash or Easypaisa.
2Cancelling before work starts
If you cancel before we have started work on your project (before requirements, design or development have begun), you are entitled to a full refund of what you paid.
3Cancelling after work has started
If you cancel once work is under way, we will refund the balance that does not cover work already done. We keep the part that covers completed work, such as design, development time and approved milestones, and we tell you the exact amount in writing before we refund anything.
4After handover or launch
Once the final files, website or app have been handed over (or launched) and the final payment has been made, the project is treated as delivered and is not refundable.
- Your package includes the revision rounds listed on the plan you bought.
- Bugs or errors that do not match the agreed scope are fixed free of charge.
5If we cannot deliver what was agreed
If we fail to deliver the scope agreed in your package or quote, tell us and give us a reasonable chance to put it right (up to 14 days). If we still cannot, you can request a refund for the part of the project that was not delivered.
6Maintenance plans and SEO services
Monthly services can be cancelled at any time and the cancellation takes effect from the next billing period. We do not refund a month that has already started. If you were charged after you asked us to cancel, we will refund that charge.
7Custom and quote-based work
For custom PHP/API work and other quote-based projects, the terms in your written quote apply. Where the quote sets different refund or milestone terms, the quote comes first.
8Costs that are not refundable
We cannot refund costs already paid to third parties on your behalf, such as:
- Domain names, hosting and SSL certificates
- Paid plugins, themes, fonts, licences and stock images
- App store developer fees
- SMS, email or API credits already used
9Delays on your side
If you do not send content, feedback or approvals for 30 days, we may pause the project. Work already completed stays chargeable under the rules above, and we can restart once you are ready.
10How to request a refund
Send us your request with your name, the package or service you bought, your order ID or payment details, and the reason. We will reply to confirm whether it is eligible and the amount.
11How refunds are paid
Approved refunds go back to the original payment method. Card and online checkout payments are refunded through Paddle, and bank transfer, JazzCash or Easypaisa payments are returned to the account that paid. We aim to process approved refunds within 7 business days, but your bank or payment provider may take longer to show the money.
12Disputes
If something is wrong with an order, please contact us first so we can fix it quickly. Most issues can be sorted out directly without a payment dispute.
13Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed. The version in place when you paid applies to your order.