Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, subscription renewals, refunds and billing issues are handled for VCNC software and SaaS products.

VCNC provides digital software and SaaS services. Because access to digital services can begin immediately after purchase, refund eligibility may depend on the product, transaction, applicable law and payment provider.

1. Subscription Cancellation

Customers may cancel an active subscription through available account or billing-management tools or by contacting VCNC support.

Unless otherwise required by applicable law, cancellation stops the subscription from renewing for the next billing period.

Unless otherwise stated, customers generally retain access to the paid Service until the end of the current paid billing period.

2. Automatic Renewal

Where automatic renewal is enabled, a subscription may renew at the end of each billing period.

Customers should cancel before the next renewal date if they do not wish to continue the subscription.

Subscription pricing and billing intervals are shown during checkout.

3. Refund Requests

If you believe you are entitled to a refund, contact VCNC support with:

• Your name;
• Account email address;
• Order or transaction information;
• Product name;
• Reason for the refund request.

We will review the request and respond within a reasonable period.

4. Paddle Transactions

Customers may be directed to Paddle's customer support and refund process for transactions processed through Paddle.

Paddle's applicable buyer refund policy applies to transactions processed through Paddle, together with any mandatory consumer rights applicable to the customer.

5. Service Issues

If a VCNC product is materially different from its published description or does not function substantially as described, contact us promptly.

Depending on the circumstances, we may provide technical assistance, correct the issue, provide an appropriate account credit, or issue a refund where applicable.

Nothing in this Policy limits mandatory consumer rights.

6. Duplicate or Incorrect Charges

If you believe you were charged more than once or were charged incorrectly, contact VCNC as soon as possible.

We will investigate the transaction and work with the applicable payment provider where necessary.

7. Free Trials

Where VCNC offers a free trial, the trial duration and conversion terms will be displayed before registration or checkout.

If a trial converts into a paid subscription, the applicable subscription and renewal terms will be shown before the customer is charged.

8. Promotional Pricing

Promotional or discounted pricing may have additional conditions. The price, duration and renewal price will be displayed at checkout or on the relevant pricing page.

9. Non-Refundable Situations

To the extent permitted by applicable law, a refund may not be available where:

• The customer simply stops using the Service after purchase;
• The customer fails to cancel before renewal;
• The customer violates the Terms of Service;
• The account is suspended because of fraud, abuse or unlawful activity;
• The customer has received the benefit of the purchased digital Service and no applicable refund right exists.

Mandatory consumer rights always take precedence.

10. Access After Refund

Where a refund is approved, access to the refunded Service may be suspended or terminated. This may include cancellation of the associated subscription and paid features.

11. Chargebacks

Customers should contact VCNC or the applicable payment provider before initiating a payment dispute where possible.

Unauthorized or fraudulent transactions should be reported immediately.

12. Contact Us