Terms of Service

Welcome to VCNC. These Terms of Service ("Terms") govern your access to and use of VCNC websites, software, APIs, applications, SaaS products and related services (collectively, the "Services").

The Services are provided by Smart Soft Solutions, operating under the brand VCNC ("VCNC", "we", "us", or "our").

By creating an account, accessing our Services, purchasing a subscription, or otherwise using our Services, you agree to these Terms.

1. Our Services

VCNC provides cloud-based software and digital services, which may include:

• Business management and ERP software
• Email and communication software
• Authentication and security APIs
• SMS and notification APIs
• Developer tools and integrations
• E-commerce and software integrations
• Other SaaS and digital software products

Features, usage limits and availability depend on the product and subscription plan purchased.

2. Accounts

Some Services require an account. You agree to provide accurate information, protect your credentials and notify us promptly if you believe your account has been compromised.

You are responsible for activity performed through your account except where unauthorized access resulted directly from VCNC's failure to maintain reasonable security measures.

3. Subscriptions and Billing

Certain VCNC Services are offered through paid subscriptions. Subscription plans may be monthly, annual or another period displayed at checkout.

The applicable price, billing interval, included features and usage limits will be shown before purchase.

Where Paddle is used as Merchant of Record, the applicable transaction is processed through Paddle under its applicable customer and payment terms.

Automatic Renewal

Unless otherwise stated during checkout, subscriptions may automatically renew at the end of each billing period. Customers may cancel before the next renewal date to prevent future renewal.

4. Acceptable Use

You must not use VCNC Services to:

• Break applicable laws or regulations;
• Facilitate fraud, abuse, harassment or unlawful activity;
• Attempt unauthorized access to systems or accounts;
• Distribute malware or malicious code;
• Interfere with service security or availability;
• Circumvent usage limits or security controls;
• Abuse APIs or automated systems;
• Send unlawful or unsolicited communications;
• Infringe third-party rights.

5. API Usage

Some VCNC products provide APIs. API customers are responsible for protecting API keys, complying with published limits and ensuring their use is lawful.

API credentials must not be publicly exposed, shared or resold unless expressly permitted by VCNC.

6. Intellectual Property

VCNC software, interfaces, designs, trademarks, logos, documentation, code and related materials are owned by or licensed to VCNC and protected by applicable intellectual property laws.

Your subscription provides a limited right to use the applicable Services. It does not transfer ownership of VCNC intellectual property.

7. Customer Content

You retain ownership of content you lawfully submit through the Services. You grant VCNC the limited rights necessary to host, process, transmit, store and otherwise handle that content to provide, maintain and secure the Services.

8. Third-Party Services

VCNC Services may integrate with third-party services, APIs, payment providers, e-commerce platforms and other external services. Third-party services may have their own terms and privacy policies.

Note : “Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns”.

9. Availability and Maintenance

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation. Services may occasionally be unavailable because of maintenance, security measures, infrastructure issues, third-party outages or circumstances outside our reasonable control.

10. Termination

You may stop using a Service at any time. VCNC may suspend or terminate access where necessary because of material violations, fraud, abuse, security risks, legal requirements or unresolved payment obligations.

After termination, access to the applicable paid Service will end according to the applicable subscription terms.

11. Disclaimers and Liability

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis.

VCNC does not guarantee uninterrupted operation, complete error-free performance or continued availability of third-party integrations.

To the maximum extent permitted by applicable law, VCNC will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of the Services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

12. Changes to These Terms

We may update these Terms when our Services, business practices or legal requirements change. Material changes may be communicated through the Services or other reasonable means.

13. Contact